CA Service Desk Manager vs. BMC Helix Remedyforce
A side-by-side comparison based on G2 review data.
| Metric | CA Service Desk Manager | BMC Helix Remedyforce |
|---|---|---|
| Overall rating | 4.2 | 3.9 |
| Review count | 20 | 49 |
| Ease of use | 8.4 | 8.0 |
| Ease of setup | 7.4 | 7.7 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 47.368421 | 23.913043 |
| Small Business | 15.0% | 10.4% |
| Mid-Market | 30.0% | 35.4% |
| Enterprise | 55.0% | 54.2% |
| Total page views | 90 | 121 |
| Total LLM citations | 105 | 105 |
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.