C2 ITSM vs. xMatters
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | xMatters |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 40 | 801 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.4 | 9.2 |
| Meets requirements | 8.6 | 9.3 |
| NPS | 46.153846 | 71.611253 |
| Small Business | 5.0% | 15.3% |
| Mid-Market | 57.5% | 27.1% |
| Enterprise | 37.5% | 57.6% |
| Total page views | 105 | 2,216 |
| Total LLM citations | 249 | 5,125 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting.
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations