C2 ITSM vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 40 | 789 |
| Ease of use | 8.7 | 9.1 |
| Ease of setup | 7.8 | 8.8 |
| Quality of support | 8.4 | 9.0 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 46.153846 | 53.333333 |
| Small Business | 5.0% | 8.2% |
| Mid-Market | 57.5% | 68.0% |
| Enterprise | 37.5% | 23.9% |
| Total page views | 105 | 1,346 |
| Total LLM citations | 249 | 9,590 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction