C2 ITSM vs. SolarWinds IT Incident Response (Squadcast)
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | SolarWinds IT Incident Response (Squadcast) |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 40 | 310 |
| Ease of use | 8.7 | 8.8 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.4 | 9.0 |
| Meets requirements | 8.6 | 8.9 |
| NPS | 46.153846 | 60.912052 |
| Small Business | 5.0% | 41.0% |
| Mid-Market | 57.5% | 49.7% |
| Enterprise | 37.5% | 9.4% |
| Total page views | 105 | 280 |
| Total LLM citations | 249 | 1,450 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
SolarWinds IT Incident Response (Squadcast)
SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution.
- Ease of Use
- Alert Management
- Incident Management
- Integrations
- Features
- On-Call Services