C2 ITSM vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 40 | 253 |
| Ease of use | 8.7 | 8.7 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.4 | 8.4 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 46.153846 | 46.153846 |
| Small Business | 5.0% | 9.6% |
| Mid-Market | 57.5% | 59.0% |
| Enterprise | 37.5% | 31.5% |
| Total page views | 105 | 954 |
| Total LLM citations | 249 | 19,314 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive