C2 ITSM vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | Jira Service Management |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 40 | 986 |
| Ease of use | 8.7 | 8.5 |
| Ease of setup | 7.8 | 8.3 |
| Quality of support | 8.4 | 8.6 |
| Meets requirements | 8.6 | 8.9 |
| NPS | 46.153846 | 51.508845 |
| Small Business | 5.0% | 19.1% |
| Mid-Market | 57.5% | 42.9% |
| Enterprise | 37.5% | 38.1% |
| Total page views | 105 | 1,782 |
| Total LLM citations | 249 | 30,767 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features