C2 ITSM vs. FireHydrant
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | FireHydrant |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 40 | 143 |
| Ease of use | 8.7 | 8.8 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.4 | 9.4 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 46.153846 | 70.422535 |
| Small Business | 5.0% | 4.9% |
| Mid-Market | 57.5% | 50.0% |
| Enterprise | 37.5% | 45.1% |
| Total page views | 105 | 400 |
| Total LLM citations | 249 | 3,940 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
FireHydrant
Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution.
- Slack Integration
- Integrations
- Ease of Use
- Automation
- Customer Support
- Alert Management