Broadvoice vs. Avaya Unified Communications
A side-by-side comparison based on G2 review data.
| Metric | Broadvoice | Avaya Unified Communications |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 64 | 42 |
| Ease of use | 9.4 | 8.9 |
| Ease of setup | 9.2 | 8.1 |
| Quality of support | 9.2 | 8.7 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 73.015873 | 44.736842 |
| Small Business | 59.4% | 16.7% |
| Mid-Market | 26.6% | 23.8% |
| Enterprise | 14.1% | 59.5% |
| Total page views | 230 | 406 |
| Total LLM citations | 796 | 728 |
Broadvoice
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.
- Ease of Use
- Customer Support
- Reliability
- VoIP Services
- Customer Service
- Accessibility
Avaya Unified Communications
Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility.
- Ease of Use
- Video Conferencing
- Instant Messaging
- Remote Work
- VoIP Services
- Easy Integration