G2 Vendor Directory

Bria vs. Avaya Unified Communications

A side-by-side comparison based on G2 review data.

MetricBria

by CounterPath

Avaya Unified Communications

by Avaya

Overall rating4.44.2
Review count6942
Ease of use9.28.9
Ease of setup9.38.1
Quality of support8.78.7
Meets requirements9.19.2
NPS57.14285744.736842
Small Business55.1%16.7%
Mid-Market40.6%23.8%
Enterprise4.3%59.5%
Total page views373406
Total LLM citations2,496728

Bria

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features?

Pros

  • Easy Navigation
  • Desktop Application
  • Affordable
  • Navigation Ease
  • Calling Features
  • Cross-Platform

Avaya Unified Communications

Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility.

Pros

  • Ease of Use
  • Video Conferencing
  • Instant Messaging
  • Remote Work
  • VoIP Services
  • Easy Integration