BMC Helix Remedyforce vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 49 | 789 |
| Ease of use | 8.0 | 9.1 |
| Ease of setup | 7.7 | 8.8 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 23.913043 | 53.333333 |
| Small Business | 10.4% | 8.2% |
| Mid-Market | 35.4% | 68.0% |
| Enterprise | 54.2% | 23.9% |
| Total page views | 121 | 1,346 |
| Total LLM citations | 105 | 9,590 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction