BMC Helix Remedyforce vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 3.9 | 3.9 |
| Review count | 49 | 105 |
| Ease of use | 8.0 | 8.4 |
| Ease of setup | 7.7 | 7.8 |
| Quality of support | 8.6 | 8.5 |
| Meets requirements | 8.6 | 8.7 |
| NPS | 23.913043 | 21.153846 |
| Small Business | 10.4% | 11.4% |
| Mid-Market | 35.4% | 49.5% |
| Enterprise | 54.2% | 39.0% |
| Total page views | 121 | 45 |
| Total LLM citations | 105 | 82 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration