BMC Helix Remedyforce vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 49 | 253 |
| Ease of use | 8.0 | 8.7 |
| Ease of setup | 7.7 | 8.4 |
| Quality of support | 8.6 | 8.4 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 23.913043 | 46.153846 |
| Small Business | 10.4% | 9.6% |
| Mid-Market | 35.4% | 59.0% |
| Enterprise | 54.2% | 31.5% |
| Total page views | 121 | 954 |
| Total LLM citations | 105 | 19,314 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive