G2 Vendor Directory

BMC Helix Remedyforce vs. Ivanti ITSM

A side-by-side comparison based on G2 review data.

MetricBMC Helix Remedyforce

by BMC Helix

Ivanti ITSM

by Ivanti

Overall rating3.94.0
Review count49324
Ease of use8.08.1
Ease of setup7.77.4
Quality of support8.68.1
Meets requirements8.68.6
NPS23.91304330.744337
Small Business10.4%14.7%
Mid-Market35.4%33.2%
Enterprise54.2%52.0%
Total page views1211,039
Total LLM citations105153

BMC Helix Remedyforce

Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.

Pros

    Ivanti ITSM

    Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

    Pros

    • Customization
    • Integrations
    • Customizability
    • Flexibility
    • Reporting
    • Setup Ease