BMC Helix Remedyforce vs. HaloITSM
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | HaloITSM |
|---|---|---|
| Overall rating | 3.9 | 4.8 |
| Review count | 49 | 22 |
| Ease of use | 8.0 | 9.8 |
| Ease of setup | 7.7 | 9.2 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.6 | 9.5 |
| NPS | 23.913043 | 95.238095 |
| Small Business | 10.4% | 5.0% |
| Mid-Market | 35.4% | 55.0% |
| Enterprise | 54.2% | 40.0% |
| Total page views | 121 | 569 |
| Total LLM citations | 105 | 7,809 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use