G2 Vendor Directory

BMC FootPrints vs. Wavity Help and Service Desk

A side-by-side comparison based on G2 review data.

MetricBMC FootPrints

by BMC Helix

Wavity Help and Service Desk

by Wavity

Overall rating3.54.9
Review count5737
Ease of use7.39.9
Ease of setup7.39.9
Quality of support8.09.9
Meets requirements7.79.9
NPS-3.50877297.222222
Small Business5.3%16.7%
Mid-Market36.8%72.2%
Enterprise57.9%11.1%
Total page views103195
Total LLM citations49204

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Pros

    Wavity Help and Service Desk

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

    Pros

    • Customizability
    • Ease of Use
    • Intuitive
    • Automation
    • Customization
    • Automated Responses