BMC FootPrints vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.5 | 4.3 |
| Review count | 57 | 789 |
| Ease of use | 7.3 | 9.1 |
| Ease of setup | 7.3 | 8.8 |
| Quality of support | 8.0 | 9.0 |
| Meets requirements | 7.7 | 8.8 |
| NPS | -3.508772 | 53.333333 |
| Small Business | 5.3% | 8.2% |
| Mid-Market | 36.8% | 68.0% |
| Enterprise | 57.9% | 23.9% |
| Total page views | 103 | 1,346 |
| Total LLM citations | 49 | 9,590 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction