BMC FootPrints vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 3.5 | 3.9 |
| Review count | 57 | 105 |
| Ease of use | 7.3 | 8.4 |
| Ease of setup | 7.3 | 7.8 |
| Quality of support | 8.0 | 8.5 |
| Meets requirements | 7.7 | 8.7 |
| NPS | -3.508772 | 21.153846 |
| Small Business | 5.3% | 11.4% |
| Mid-Market | 36.8% | 49.5% |
| Enterprise | 57.9% | 39.0% |
| Total page views | 103 | 45 |
| Total LLM citations | 49 | 82 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration