G2 Vendor Directory

BMC FootPrints vs. Remote Monitoring and Management

A side-by-side comparison based on G2 review data.

MetricBMC FootPrints

by BMC Helix

Remote Monitoring and Management

by Atera

Overall rating3.54.6
Review count571,284
Ease of use7.39.3
Ease of setup7.39.3
Quality of support8.09.1
Meets requirements7.78.9
NPS-3.50877277.111287
Small Business5.3%55.7%
Mid-Market36.8%30.8%
Enterprise57.9%13.5%
Total page views1038,817
Total LLM citations49811

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Pros

    Remote Monitoring and Management

    Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

    Pros

    • Ease of Use
    • Features
    • Automation
    • Efficiency
    • Remote Access
    • Monitoring