BMC FootPrints vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 3.5 | 4.2 |
| Review count | 57 | 253 |
| Ease of use | 7.3 | 8.7 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.0 | 8.4 |
| Meets requirements | 7.7 | 8.8 |
| NPS | -3.508772 | 46.153846 |
| Small Business | 5.3% | 9.6% |
| Mid-Market | 36.8% | 59.0% |
| Enterprise | 57.9% | 31.5% |
| Total page views | 103 | 954 |
| Total LLM citations | 49 | 19,314 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive