G2 Vendor Directory

BMC FootPrints vs. Ivanti ITSM

A side-by-side comparison based on G2 review data.

MetricBMC FootPrints

by BMC Helix

Ivanti ITSM

by Ivanti

Overall rating3.54.0
Review count57324
Ease of use7.38.1
Ease of setup7.37.4
Quality of support8.08.1
Meets requirements7.78.6
NPS-3.50877230.744337
Small Business5.3%14.7%
Mid-Market36.8%33.2%
Enterprise57.9%52.0%
Total page views1031,039
Total LLM citations49153

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Pros

    Ivanti ITSM

    Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

    Pros

    • Customization
    • Integrations
    • Customizability
    • Flexibility
    • Reporting
    • Setup Ease