BMC FootPrints vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | Hornbill Service Manager |
|---|---|---|
| Overall rating | 3.5 | 4.5 |
| Review count | 57 | 137 |
| Ease of use | 7.3 | 9.0 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.0 | 9.2 |
| Meets requirements | 7.7 | 8.7 |
| NPS | -3.508772 | 66.911765 |
| Small Business | 5.3% | 4.4% |
| Mid-Market | 36.8% | 38.0% |
| Enterprise | 57.9% | 57.7% |
| Total page views | 103 | 106 |
| Total LLM citations | 49 | 141 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.