G2 Vendor Directory

BMC FootPrints vs. HaloITSM

A side-by-side comparison based on G2 review data.

MetricBMC FootPrints

by BMC Helix

HaloITSM

by Halo Service Solutions

Overall rating3.54.8
Review count5722
Ease of use7.39.8
Ease of setup7.39.2
Quality of support8.09.6
Meets requirements7.79.5
NPS-3.50877295.238095
Small Business5.3%5.0%
Mid-Market36.8%55.0%
Enterprise57.9%40.0%
Total page views103569
Total LLM citations497,809

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Pros

    HaloITSM

    Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.

    Pros

    • Ticket Management
    • Simple
    • Easy Setup
    • Efficiency
    • Setup Ease
    • Ease of Use