G2 Vendor Directory

BMC FootPrints vs. EasyVista Service Manager

A side-by-side comparison based on G2 review data.

MetricBMC FootPrints

by BMC Helix

EasyVista Service Manager

by EasyVista

Overall rating3.54.0
Review count57102
Ease of use7.37.6
Ease of setup7.37.8
Quality of support8.08.1
Meets requirements7.78.4
NPS-3.50877227.835052
Small Business5.3%8.8%
Mid-Market36.8%30.4%
Enterprise57.9%60.8%
Total page views103319
Total LLM citations491,644

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Pros

    EasyVista Service Manager

    EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

    Pros

    • Integrations
    • Flexibility
    • Implementation Ease
    • Ease of Use
    • Customizability
    • Customer Support