BMC FootPrints vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | CA Service Desk Manager |
|---|---|---|
| Overall rating | 3.5 | 4.2 |
| Review count | 57 | 20 |
| Ease of use | 7.3 | 8.4 |
| Ease of setup | 7.3 | 7.4 |
| Quality of support | 8.0 | 8.6 |
| Meets requirements | 7.7 | 8.7 |
| NPS | -3.508772 | 47.368421 |
| Small Business | 5.3% | 15.0% |
| Mid-Market | 36.8% | 30.0% |
| Enterprise | 57.9% | 55.0% |
| Total page views | 103 | 90 |
| Total LLM citations | 49 | 105 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.