G2 Vendor Directory

Blackbaud Luminate Online vs. Freshsales

A side-by-side comparison based on G2 review data.

MetricBlackbaud Luminate Online

by Blackbaud

Freshsales

by Freshworks

Overall rating3.14.5
Review count651,244
Ease of use6.79.1
Ease of setup6.28.9
Quality of support7.39.0
Meets requirements7.58.9
NPS-28.12572.296173
Small Business26.6%67.7%
Mid-Market54.7%27.0%
Enterprise18.8%5.3%
Total page views1821,749
Total LLM citations23344,516

Blackbaud Luminate Online

Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission.

Pros

  • Organization

Freshsales

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Customer Support
  • Intuitive
  • User Interface