G2 Vendor Directory

Birdie vs. Zoom Workplace

A side-by-side comparison based on G2 review data.

MetricBirdie

by Birdie software

Zoom Workplace

by Zoom

Overall rating4.74.5
Review count1356,430
Ease of use9.59.2
Ease of setup9.09.2
Quality of support9.48.9
Meets requirements9.59.3
NPS72.72727371.13377
Small Business30.8%50.8%
Mid-Market69.2%31.4%
Enterprise0.0%17.8%
Total page views9226,539
Total LLM citations164180,152

Birdie

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

Pros

    Zoom Workplace

    Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and appointment booking—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context.

    Pros

    • Ease of Use
    • Video Conferencing
    • Reliability
    • Video Quality
    • Features
    • Screen Sharing