Bigin by Zoho CRM vs. Zoho CRM Plus
A side-by-side comparison based on G2 review data.
| Metric | Bigin by Zoho CRM | Zoho CRM Plus |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 877 | 132 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 8.9 | 8.6 |
| Quality of support | 8.7 | 8.7 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 74.112257 | 56.48855 |
| Small Business | 90.9% | 56.8% |
| Mid-Market | 8.1% | 36.8% |
| Enterprise | 1.0% | 6.4% |
| Total page views | 3,314 | 1,384 |
| Total LLM citations | 21,375 | 10,621 |
Bigin by Zoho CRM
Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.
- Ease of Use
- Simple
- Intuitive
- Simplicity
- Features
- Affordable
Zoho CRM Plus
Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.
- Ease of Use
- Efficiency
- Integrations
- Automation
- Integration
- Automation Features