Bigin by Zoho CRM vs. Zoho CRM
A side-by-side comparison based on G2 review data.
| Metric | Bigin by Zoho CRM | Zoho CRM |
|---|---|---|
| Overall rating | 4.6 | 4.1 |
| Review count | 877 | 2,956 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 8.7 | 8.0 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 74.112257 | 38.596491 |
| Small Business | 90.9% | 61.6% |
| Mid-Market | 8.1% | 32.3% |
| Enterprise | 1.0% | 6.1% |
| Total page views | 3,314 | 8,329 |
| Total LLM citations | 21,375 | 129,821 |
Bigin by Zoho CRM
Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.
- Ease of Use
- Simple
- Intuitive
- Simplicity
- Features
- Affordable
Zoho CRM
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
- Ease of Use
- Features
- Integrations
- Lead Management
- Easy Integrations
- Helpful