G2 Vendor Directory

Bigin by Zoho CRM vs. Creatio AI CRM

A side-by-side comparison based on G2 review data.

MetricBigin by Zoho CRM

by Zoho

Creatio AI CRM

by Creatio

Overall rating4.64.6
Review count877383
Ease of use9.29.1
Ease of setup8.98.5
Quality of support8.79.2
Meets requirements8.89.2
NPS74.11225780.177515
Small Business90.9%42.3%
Mid-Market8.1%43.7%
Enterprise1.0%14.0%
Total page views3,3142,028
Total LLM citations21,3750

Bigin by Zoho CRM

Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.

Pros

  • Ease of Use
  • Simple
  • Intuitive
  • Simplicity
  • Features
  • Affordable

Creatio AI CRM

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners.

Pros

  • Ease of Use
  • Efficiency
  • Customizability
  • Customization
  • Features
  • Customization Options