Bigin by Zoho CRM vs. Capsule CRM
A side-by-side comparison based on G2 review data.
| Metric | Bigin by Zoho CRM | Capsule CRM |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 877 | 528 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 8.9 | 9.4 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 74.112257 | 84.512428 |
| Small Business | 90.9% | 93.1% |
| Mid-Market | 8.1% | 6.6% |
| Enterprise | 1.0% | 0.4% |
| Total page views | 3,314 | 1,773 |
| Total LLM citations | 21,375 | 18,728 |
Bigin by Zoho CRM
Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.
- Ease of Use
- Simple
- Intuitive
- Simplicity
- Features
- Affordable
Capsule CRM
Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.
- Ease of Use
- Customer Support
- User-Friendly
- Simplicity
- Task Management
- Easy Setup