BeyondTrust Remote Support vs. Ping Identity
A side-by-side comparison based on G2 review data.
| Metric | BeyondTrust Remote Support | Ping Identity |
|---|---|---|
| Overall rating | 4.7 | 4.4 |
| Review count | 396 | 173 |
| Ease of use | 9.4 | 8.7 |
| Ease of setup | 8.9 | 8.4 |
| Quality of support | 9.3 | 8.4 |
| Meets requirements | 9.5 | 9.0 |
| NPS | 79.949239 | 61.585366 |
| Small Business | 15.0% | 8.1% |
| Mid-Market | 36.5% | 20.3% |
| Enterprise | 48.6% | 71.5% |
| Total page views | 899 | 1,513 |
| Total LLM citations | 6,953 | 12,024 |
BeyondTrust Remote Support
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.
- Ease of Use
- Remote Access
- Remote Support
- Security
- Reliability
- Security Focus
Ping Identity
The Ping Identity Platform is a comprehensive control plane that secures digital interactions across customers, workforce, partners, and AI agents. Trusted by a proven install base of the world’s largest enterprises, the platform guarantees high stability, resiliency, and uptime. It combines Core IdP Services with Universal Services to cover the entire identity lifecycle: Manage (lifecycle, relationship, and directory data), Access (SSO, MFA, passwordless, authorization, and JIT privileged access), Govern (access requests, reviews, and segregation of duties), Identify (verifiable credentials,
- Customer Management
- Ease of Use
- Integrations
- Sales
- Tools
- Team Collaboration