G2 Vendor Directory

Avaya Unified Communications vs. Zoom Workplace

A side-by-side comparison based on G2 review data.

MetricAvaya Unified Communications

by Avaya

Zoom Workplace

by Zoom

Overall rating4.24.5
Review count4256,430
Ease of use8.99.2
Ease of setup8.19.2
Quality of support8.78.9
Meets requirements9.29.3
NPS44.73684271.13377
Small Business16.7%50.8%
Mid-Market23.8%31.4%
Enterprise59.5%17.8%
Total page views40626,539
Total LLM citations728180,152

Avaya Unified Communications

Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility.

Pros

  • Ease of Use
  • Video Conferencing
  • Instant Messaging
  • Remote Work
  • VoIP Services
  • Easy Integration

Zoom Workplace

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and appointment booking—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Video Quality
  • Features
  • Screen Sharing