G2 Vendor Directory

Avaya IP Office vs. Zoom Workplace

A side-by-side comparison based on G2 review data.

MetricAvaya IP Office

by Avaya

Zoom Workplace

by Zoom

Overall rating4.54.5
Review count1156,430
Ease of use9.09.2
Ease of setup9.19.2
Quality of support8.88.9
Meets requirements9.69.3
NPS72.72727371.13377
Small Business9.1%50.8%
Mid-Market63.6%31.4%
Enterprise27.3%17.8%
Total page views15826,539
Total LLM citations128180,152

Avaya IP Office

Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.

Pros

    Zoom Workplace

    Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and appointment booking—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context.

    Pros

    • Ease of Use
    • Video Conferencing
    • Reliability
    • Video Quality
    • Features
    • Screen Sharing