G2 Vendor Directory

Avaya IP Office vs. Rocket.Chat

A side-by-side comparison based on G2 review data.

MetricAvaya IP Office

by Avaya

Rocket.Chat

by Rocket.Chat Technologies

Overall rating4.54.2
Review count11373
Ease of use9.08.9
Ease of setup9.18.5
Quality of support8.88.3
Meets requirements9.68.8
NPS72.72727346.397695
Small Business9.1%36.7%
Mid-Market63.6%49.2%
Enterprise27.3%14.1%
Total page views1581,118
Total LLM citations12817,074

Avaya IP Office

Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.

Pros

    Rocket.Chat

    Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control.

    Pros

    • Ease of Use
    • Features
    • Easy Communication
    • Communication
    • Security
    • Customization