G2 Vendor Directory

Avaya IP Office vs. Fusion Connect: Modern Connectivity and Communications Solutions

A side-by-side comparison based on G2 review data.

MetricAvaya IP Office

by Avaya

Fusion Connect: Modern Connectivity and Communications Solutions

by Fusion Connect

Overall rating4.54.3
Review count1170
Ease of use9.08.8
Ease of setup9.18.7
Quality of support8.88.8
Meets requirements9.69.0
NPS72.72727358.571429
Small Business9.1%37.3%
Mid-Market63.6%35.8%
Enterprise27.3%26.9%
Total page views158384
Total LLM citations128917

Avaya IP Office

Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.

Pros

    Fusion Connect: Modern Connectivity and Communications Solutions

    Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

    Pros

    • Helpful
    • Customer Support
    • Ease of Use
    • Reliability
    • Customer Service
    • Efficiency