Fusion Connect: Modern Connectivity and Communications Solutions
70
Reviews
4.3
Star rating
#16
Rank in SD-WAN
Pros and cons
Pros
- Helpful
- Customer Support
- Ease of Use
- Reliability
- Customer Service
- Efficiency
Cons
- Poor Customer Support
- Customer Service
- Billing Issues
- Complex Processes
- Expensive
- Account Management
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
59
Small Business
6
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 37.3% |
| Mid-Market | 35.8% |
| Enterprise | 26.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 12 | 4.3 |
| 2025 Q1 | 1 | 4.5 |
| 2025 Q2 | 7 | 4.1 |
| 2025 Q3 | 6 | 4.4 |
| 2025 Q4 | 14 | 4.7 |
| 2026 Q1 | 1 | 0.0 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.7
Quality of Support8.8
Meets Requirements9.0
What reviewers say
Seamless Microsoft Teams Integration and Copilot Compatibility
4.5
“Integration with tools such as Microsoft Teams and AI solutions such as Copilot”
Remarkable Reliability and Uptime for a Decade
5.0
“Reliability! Our business has had multiple circuits - both voice and data along with SIP for almost 10 years and the uptime is remarkable!”
Responsive Support with Room for Deeper Technical Insight
4.0
“When you're juggling circuit upgrades, outage escalations, and vendor follow-ups, time is everything. Fusion Connect’s support team has consistently demonstrated a sense of urgency that aligns with the criticality of our environment. They don’t just respond—they engage with conte”