Avaya IP Office vs. Dialpad Connect
A side-by-side comparison based on G2 review data.
| Metric | Avaya IP Office | Dialpad Connect |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 11 | 4,216 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 9.6 | 9.1 |
| NPS | 72.727273 | 58.479388 |
| Small Business | 9.1% | 57.6% |
| Mid-Market | 63.6% | 32.8% |
| Enterprise | 27.3% | 9.6% |
| Total page views | 158 | 3,520 |
| Total LLM citations | 128 | 20,955 |
Avaya IP Office
Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.
Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription