Avaya IP Office vs. CTM
A side-by-side comparison based on G2 review data.
| Metric | Avaya IP Office | CTM |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 11 | 761 |
| Ease of use | 9.0 | 8.8 |
| Ease of setup | 9.1 | 8.6 |
| Quality of support | 8.8 | 9.2 |
| Meets requirements | 9.6 | 9.2 |
| NPS | 72.727273 | 70.701513 |
| Small Business | 9.1% | 66.4% |
| Mid-Market | 63.6% | 30.1% |
| Enterprise | 27.3% | 3.5% |
| Total page views | 158 | 3,966 |
| Total LLM citations | 128 | 4,007 |
Avaya IP Office
Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.
CTM
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.
- Customer Support
- Ease of Use
- Helpful
- Call Tracking
- Features
- Integrations