G2 Vendor Directory

Avaya IP Office vs. Broadvoice

A side-by-side comparison based on G2 review data.

MetricAvaya IP Office

by Avaya

Broadvoice

by Broadvoice

Overall rating4.54.5
Review count1164
Ease of use9.09.4
Ease of setup9.19.2
Quality of support8.89.2
Meets requirements9.69.2
NPS72.72727373.015873
Small Business9.1%59.4%
Mid-Market63.6%26.6%
Enterprise27.3%14.1%
Total page views158230
Total LLM citations128796

Avaya IP Office

Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.

Pros

    Broadvoice

    Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.

    Pros

    • Ease of Use
    • Customer Support
    • Reliability
    • VoIP Services
    • Customer Service
    • Accessibility