Avaya Contact Center vs. SuccessKPI
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | SuccessKPI |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 189 | 129 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.5 | 8.7 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 39.130435 | 65.833333 |
| Small Business | 16.0% | 22.5% |
| Mid-Market | 33.5% | 57.4% |
| Enterprise | 50.5% | 20.2% |
| Total page views | 610 | 1,099 |
| Total LLM citations | 1,550 | 743 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
SuccessKPI
SuccessKPI is the performance platform for human + agentic CX. It measures, manages, and governs the work of both human agents and AI agents in the contact center, holding both to the same standards. Because SuccessKPI is independent of the systems it measures, its scores do not come from the vendor that supplied the AI. What SuccessKPI does SuccessKPI unifies interaction data from CCaaS platforms, CRMs, and business systems into one analytics layer, then applies AI to every interaction instead of a sample.