Avaya Contact Center vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | JustCall |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 189 | 2,395 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.1 | 8.9 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 39.130435 | 51.754757 |
| Small Business | 16.0% | 61.3% |
| Mid-Market | 33.5% | 31.7% |
| Enterprise | 50.5% | 7.0% |
| Total page views | 610 | 6,012 |
| Total LLM citations | 1,550 | 28,488 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations