Avaya Contact Center vs. Intermedia Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | Intermedia Contact Center |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 189 | 25 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.5 | 9.2 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 39.130435 | 65 |
| Small Business | 16.0% | 25.0% |
| Mid-Market | 33.5% | 45.8% |
| Enterprise | 50.5% | 29.2% |
| Total page views | 610 | 111 |
| Total LLM citations | 1,550 | 232 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
Intermedia Contact Center
Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.