Avaya Contact Center vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Review count | 189 | 625 |
| Ease of use | 8.7 | 8.7 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.5 | 8.5 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 39.130435 | 41.225166 |
| Small Business | 16.0% | 23.8% |
| Mid-Market | 33.5% | 56.5% |
| Enterprise | 50.5% | 19.7% |
| Total page views | 610 | 2,335 |
| Total LLM citations | 1,550 | 18,550 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup