Avaya Contact Center vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | Calabrio ONE |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 189 | 447 |
| Ease of use | 8.7 | 9.1 |
| Ease of setup | 8.1 | 8.8 |
| Quality of support | 8.5 | 9.1 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 39.130435 | 60.91954 |
| Small Business | 16.0% | 8.2% |
| Mid-Market | 33.5% | 55.2% |
| Enterprise | 50.5% | 36.6% |
| Total page views | 610 | 1,030 |
| Total LLM citations | 1,550 | 3,813 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface