Avaya Contact Center vs. Altitude Xperience
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | Altitude Xperience |
|---|---|---|
| Overall rating | 4.1 | 4.0 |
| Review count | 189 | 44 |
| Ease of use | 8.7 | 8.0 |
| Ease of setup | 8.1 | 7.8 |
| Quality of support | 8.5 | 7.3 |
| Meets requirements | 8.9 | 8.1 |
| NPS | 39.130435 | 17.142857 |
| Small Business | 16.0% | 7.0% |
| Mid-Market | 33.5% | 39.5% |
| Enterprise | 50.5% | 53.5% |
| Total page views | 610 | 57 |
| Total LLM citations | 1,550 | 83 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
Altitude Xperience
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
- Interactions Management
- Seamless Experience
- Reliability
- Easy Setup
- Recording Features
- Efficiency