Autotask vs. Keka
A side-by-side comparison based on G2 review data.
| Metric | Autotask | Keka |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 641 | 2,436 |
| Ease of use | 8.2 | 9.2 |
| Ease of setup | 7.7 | 9.0 |
| Quality of support | 8.4 | 8.9 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 51.424051 | 62.368059 |
| Small Business | 70.0% | 21.6% |
| Mid-Market | 27.1% | 73.8% |
| Enterprise | 2.9% | 4.6% |
| Total page views | 1,343 | 10,368 |
| Total LLM citations | 6,503 | 17,689 |
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
Keka
Keka is a global HRMS built for mid-market and enterprise organizations. 12500 organisations across 180+ countries run people operations across multiple entities, countries, and workforce types on Keka. To support them, Keka's PeopleOS brings Core HR, payroll, time and attendance, hiring, performance, employee experience, and project and service automation onto one employee-first platform. As a result, every people decision flows directly into pay, compliance, and business outcomes. HR teams run statutory-compliant payroll in US, India, APAC, GCC countries, and more.
- Ease of Use
- Customer Support
- Intuitive
- User Interface
- Helpful
- Simple