Autotask vs. ConnectWise PSA
A side-by-side comparison based on G2 review data.
| Metric | Autotask | ConnectWise PSA |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 641 | 582 |
| Ease of use | 8.2 | 7.8 |
| Ease of setup | 7.7 | 7.1 |
| Quality of support | 8.4 | 7.8 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 51.424051 | 30.630631 |
| Small Business | 70.0% | 66.1% |
| Mid-Market | 27.1% | 28.0% |
| Enterprise | 2.9% | 5.9% |
| Total page views | 1,343 | 921 |
| Total LLM citations | 6,503 | 8,599 |
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability