G2 Vendor Directory

Atlas Support vs. Zoho Desk

A side-by-side comparison based on G2 review data.

MetricAtlas Support

by Atlas Support Inc

Zoho Desk

by Zoho

Overall rating4.94.4
Review count238,038
Ease of use9.78.7
Ease of setup9.88.4
Quality of support10.08.5
Meets requirements9.78.9
NPS91.30434858.44373
Small Business87.0%73.6%
Mid-Market13.0%23.0%
Enterprise0.0%3.4%
Total page views11215,264
Total LLM citations45134,761

Atlas Support

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • User Interface
  • Customizability
  • Intuitive

Zoho Desk

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment.

Pros

  • Ease of Use
  • Features
  • Ticket Management
  • Integrations
  • Intuitive
  • Simple