G2 Vendor Directory

Atlas Support vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricAtlas Support

by Atlas Support Inc

GoTo Connect

by GoTo

Overall rating4.94.4
Review count231,422
Ease of use9.79.1
Ease of setup9.88.9
Quality of support10.09.0
Meets requirements9.79.2
NPS91.30434865.425913
Small Business87.0%70.8%
Mid-Market13.0%24.6%
Enterprise0.0%4.6%
Total page views1122,301
Total LLM citations45112,252

Atlas Support

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • User Interface
  • Customizability
  • Intuitive

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface