Atlas Support vs. Edge
A side-by-side comparison based on G2 review data.
| Metric | Atlas Support | Edge |
|---|---|---|
| Overall rating | 4.9 | 4.8 |
| Review count | 23 | 209 |
| Ease of use | 9.7 | 9.5 |
| Ease of setup | 9.8 | 9.6 |
| Quality of support | 10.0 | 9.8 |
| Meets requirements | 9.7 | 9.6 |
| NPS | 91.304348 | 87.864078 |
| Small Business | 87.0% | 64.4% |
| Mid-Market | 13.0% | 29.3% |
| Enterprise | 0.0% | 6.3% |
| Total page views | 112 | 2,106 |
| Total LLM citations | 451 | 1,274 |
Atlas Support
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words.
- Helpful
- Customer Support
- Ease of Use
- User Interface
- Customizability
- Intuitive
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase