G2 Vendor Directory

Atlas Support vs. Edge

A side-by-side comparison based on G2 review data.

MetricAtlas Support

by Atlas Support Inc

Edge

by Edge

Overall rating4.94.8
Review count23209
Ease of use9.79.5
Ease of setup9.89.6
Quality of support10.09.8
Meets requirements9.79.6
NPS91.30434887.864078
Small Business87.0%64.4%
Mid-Market13.0%29.3%
Enterprise0.0%6.3%
Total page views1122,106
Total LLM citations4511,274

Atlas Support

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • User Interface
  • Customizability
  • Intuitive

Edge

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Reviews
  • Navigation Ease
  • Review Increase